Refund policy

Return and Refund Policy

Last updated: August 30, 2026

At Artesian, we want you to be satisfied with your purchase. Please review this Return and Refund Policy before requesting a return.

Return Period

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the product must be:

Unused, unworn, and in its original condition
Free from damage, stains, odors, alterations, or signs of use
Returned with all original packaging, accessories, tags, manuals, and components
Accompanied by proof of purchase

Products that do not meet these requirements may be refused or subject to a reduced refund where permitted by law.

Starting a Return

Before sending anything back, contact Artesian at:

artesiansteps@gmail.com

Returns sent without prior authorization may not be accepted. After reviewing your request, we will provide return instructions and the appropriate return destination.

Do not return products to the address shown on the original shipping label unless we specifically instruct you to do so.

Return Shipping

Unless a product arrived damaged, defective, or incorrect, customers are responsible for return-shipping costs.

Original shipping charges are nonrefundable unless required by law or the return resulted from an error by Artesian or one of our fulfillment partners.

We recommend using a trackable shipping service and retaining the shipping receipt. Artesian is not responsible for unauthorized returns or returned packages lost in transit.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide:

A description of the problem
Clear photographs of the product
Photographs of the packaging and shipping label

Please keep the product and all original packaging until the issue has been reviewed. We will evaluate the situation and provide an appropriate resolution, which may include a replacement, refund, store credit, or other remedy required by applicable law.

Normal wear, misuse, accidental damage, improper care, unauthorized alterations, and damage occurring after delivery are not considered manufacturing defects.

Nonreturnable Products

The following products are generally ineligible for return unless they arrive damaged, defective, or incorrect:

Gift cards
Clearance or final-sale products
Personalized or customized products
Products showing signs of wear or use
Products missing original packaging, tags, accessories, or components
Personal-care items or products that cannot be resold for health or hygiene reasons

Any nonreturnable status will be disclosed on the applicable product page or during checkout when appropriate.

Footwear and Wearable Products

Footwear and other wearable products should be tried on indoors on a clean surface. Products showing outdoor wear, sole damage, stains, odors, stretching, or other signs of use may not qualify for return.

All original boxes, protective materials, tags, and accessories must be included.

Exchanges

We do not guarantee direct exchanges because product availability may change.

When an exchange is approved, we may ask you to return the original product and place a separate order for the replacement. If an incorrect or defective product was received, we will provide instructions based on the circumstances.

Refund Processing

After an authorized return is delivered and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Artesian does not control the processing times of banks, credit-card companies, or other payment providers.

Partial Refunds

Where permitted by law, a partial refund may be issued when a returned product:

Shows signs of use
Is damaged after delivery
Is missing packaging, accessories, tags, manuals, or components
Is returned outside the stated return period
Requires cleaning, repair, or repackaging

Refused and Undeliverable Packages

Packages returned because of an incorrect or incomplete address, refused delivery, or repeated unsuccessful delivery attempts may have shipping and handling expenses deducted from any approved refund.

Order Changes and Cancellations

Contact us promptly if you need to change or cancel an order. We will make every reasonable effort to help, but changes and cancellations cannot be guaranteed after processing has begun.

If an order has already shipped, it must follow the standard return process.

Chargebacks

Please contact Artesian before filing a payment dispute or chargeback. We will make a reasonable effort to investigate the issue and find an appropriate resolution.

Submitting a fraudulent chargeback or payment dispute may result in the suspension of future purchasing privileges.